Privacy Policy

Norfolk Computer Solutions Inc. (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and how we protect it, especially in relation to SMS communications for repair updates, MSP services, scheduling, and customer support.

1. Information We Collect

We may collect the following information when you contact us, request services, or sign up for SMS updates:

• Name
• Phone number
• Email address
• Business name (for MSP clients)
• Device or equipment information (for repair services)
• Service history and ticket details
• Billing and payment information
• IP address or system/network information when troubleshooting remotely

We only collect information necessary to provide repair services, IT support, MSP services, or customer communication.

2. How We Use Your Information

Your information may be used to:

• Provide computer, phone, network, and electronics repair services
• Provide managed IT and home automation services
• Send service updates, appointment reminders, and status notifications
• Respond to support requests
• Generate invoices and maintain service records
• Improve customer service and internal processes

We do NOT use your information for unrelated marketing unless you explicitly opt-in.

3. SMS Communication

If you opt into SMS messaging from Norfolk Computer Solutions Inc., you may receive messages related to:

• Repair status updates
• Appointment reminders
• MSP service alerts
• Support follow-ups
• Billing notifications

Message frequency varies depending on your services.

Message and data rates may apply.

4. Sharing of Information

Norfolk Computer Solutions Inc. does NOT sell, rent, or share your personal information with third parties for marketing purposes.

We may share information only when necessary to provide services, such as:

• Payment processors
• Warranty providers
• Software licensing vendors (e.g., Microsoft CSP services you resell)
• Carriers like Twilio for SMS delivery

These providers are required to protect your information.

5. Data Security

We use industry-standard practices to protect your information, including:

• Secure network infrastructure
• Limited employee access
• Enforced authentication systems
• Secure backups and monitoring

6. Your Rights

You may request to:

• View your stored information
• Correct inaccurate information
• Delete your information (where legally allowed)
• Opt-out of SMS at any time

To request changes, contact us at the info below.

7. Contact Information

Norfolk Computer Solutions Inc.
Phone: 402-370-5824
Email: support@norfolkcsi.com
Address: Norfolk, Nebraska

8. Policy Updates

We may update this policy occasionally. Updates will be posted on our website with a new effective date.

By using our services or opting into SMS communications, you agree to this Privacy Policy.