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Answers You’re Looking For

Have a question? Want to know a bit more about our services, our business, or brands we’re certified to work with? For your convenience, we’ve compiled a list of some of the most popular questions we’ve received from customers, accompanied by our thorough answers.

Working at Open Space

This Microsoft popup is telling me that my computer is infected, should I call the number on the screen?

No!  Never call any phone numbers that popup on your screen advising they can fix the problem.  Always call a local repair person about what to do.

Woman on Her Computer

Is my computer worth fixing?

Usually yes, sometimes no.  It all depends on the problems at hand, the age, value, and importance of the system.  We always give the best solution for each individual customer.

Man on Computer

What does it cost to fix?

That all depends on the situation.  We charge by the hour to perform repair operations.  Time in the shop does not always equal dollar per hour.  Virus & Malware cleanup for instance will be working on the bench for extended periods of time without a technician actively working on it.  The down time is not billable, so the customer is only billed for the actual time spent for a technician working on the system.  

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